FAQ

Can I watch videos on a smartphone or tablet?

Yes, videos are mobile compatible.

How many videos may I watch in a month?

There is no limit to the number of videos you may watch in any time period.

How do I use the Pay-Per-View option?

Begin watching the video of your choice. At the end of the free preview, you will have the option to choose purchase one video or upgrade to Premier Access.

How much does each video cost?

The cost for videos purchased individually is between $7 to $19. The price appears on each video page.

How do I earn continuing education credits (CEUs)?

Each video page indicates the number of credits available and the accrediting body (ATA, CCHI, IMIA/NBCMI, RID, WA-DSHS). Once you finish watching a video, the quiz will appear. After answering all quiz questions accurately, the credit will be automatically added to your Learner Log. You will also receive a copy by email.

How do I access my certificate of completion?

Certificates of completion are saved in your Learner Log. You may view or download them at any time. You will also receive a copy by email.

What should I do if I don’t have time to watch an entire video?

When you exit a video page and return to the page with the video you want to finish viewing, the player will start at the exact spot where you left off.

Why can’t I forward videos?

In order to assure the accrediting bodies that subscribers are watching the entire video, this feature has been disabled. However, after you watch the video in its entirety, the rewind/forward feature will be enabled so that you can review the content.

How long will my credits and certificates be available?

Your activity and continuing education credit will never be deleted. You may can access certificates of completion reflecting CEUs by clicking on the “Learner Log” button.

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