FAQ

Q: How many videos may I watch in a month?

A: There is no limit to the number of videos you may watch in any time period.

Q: How do I use the Pay-Per-View option?

A: For any video that is not listed as “Free,” we offer a Pay-Per-View option for “Basic” members. Simply begin watching the video of your choice. At the end of a preview, you will be given the option to choose “Pay-Per-View” or upgrade to “Pro” membership. Members who choose the Pay-Per-View option will be prompted to pay for the video.

Q: How much is the “Pay-Per-View” option?

A: The cost for “Pay-Per-View” is determined by the length of the video (between $7.50 to $18.50). The cost is shown below each video window.

Q: How do I earn continuing education credits (CEUs)?

A: Each video page indicates the number of credits available and the accrediting body (ATA, CCHI, IMIA/NBCMI, RID, WA-DSHS). Once you finish watching a video, the quiz will appear. Upon answering all quiz questions accurately, the credit will be automatically added to your Learner Log.

Q: How do I access my certificate of completion?

A: Certificates of completion are saved in your Learner Log. You may view or download them at any time.

Q: How do I earn credits to renew my CMI (IMIA/NBCMI) certification?

A: See “Approved for” below each video. Videos with credit approved by the IMIA/NBCMI are abbreviated “IMIA”.

Q: How do I earn credits to renew my CHI/AHI/CoreCHI (CCHI) certification?

A: See “Approved for” below each video. Videos with credit approved by the Certification Commission of Healthcare Interpreters are abbreviated “CCHI”.

Q: How do I earn credits to renew my ATA certification?

A: See “Approved for” below each video. Videos with credit approved by the American Translators Association are abbreviated “ATA” .

Q: How do I earn credits to renew my RID certification?

A: See “Approved for” below each video. Videos with credit approved by the Registry of Interpreters for the Deaf are abbreviated “RID.” RID certified interpreters must complete and submit the PINRA form before taking any activity in order to earn credit: https://www.voicesacademy.com/instructions-to-earn-rid-credit/

Q: How do I earn credits to renew my certification with the Washington State DSHS?

A: See “Approved for” below each video. Videos with credit approved by the Washington State Department of Social and Health Services (DSHS) are abbreviated “WA-DSHS” .

Q: What should I do if I don’t have time to watch an entire video?

A: When you exit a video page and return to the page with the video you want to finish viewing, the player will start at the exact spot where you left off. Our video player will save your place for “Free” videos viewed with “Basic” membership or ANY video viewed with “Pro” membership. *This feature is not available for  the “Pay-Per-View” option.*

Q: Why can’t I forward or rewind videos?

A: In order to assure the accrediting bodies that subscribers are watching the entire video, this feature has been disabled. However, after you watch the video in its entirety, the rewind/forward feature will be enabled so that you can review the content. *This feature is not available for  the “Pay-Per-View” option.*

Q: How do I upgrade my membership (from “Basic” to “Pro”)?

A: You may upgrade from “Basic” to “Pro” membership online at any time. Click on your username in the top right corner, choose “Manage” from the dropdown menu, then choose “Membership.”

Q: How do I downgrade my membership (from “Pro” to “Basic”)?

A: “Pro” membership will automatically downgrade to “Basic” after 30 days. If you wish to renew “Pro” membership, click on your username in the top right corner, choose “Manage” from the dropdown menu, then choose “Membership.”

Q: Can I still access my credits after downgrading my “Pro” subscription?

A: Your activity/continuing education credit will never be deleted. All members can access certificates of completion reflecting CEUs by clicking on the “Learner Log” button.

Q: I am experiencing a technical problem with the website.

A: Please visit our tech support page.