New Releases – VoicesACADEMY

Interpreting for Children & Families in a Hospital Setting

Bill Russell — Sun, 19 Apr 2026 18:00:00 +0000

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Instructions: Watch the entire video, then take the quiz. The video player will not allow you to fast forward to the end. You must complete the quiz to earn a certificate of completion and continuing education credit. You can view all certificates and credits in your Learner Log.

Guest Expert:	Alvaro Vergara-Mery, PhD, CMI Certified Interpreter Trainer
Length:	68 minutes
Approved for:	ATA=0.000, CCHI=1.250, IMIA=0.000, WA-DSHS=0.000, RID=0.000
Description:	In this interview, Dr. Alvaro Vergara-Mery shares his extensive interpreting experience working in a pediatric hospital. Moving through the age range of infant through teen, he describes ways in which clinicians communicate with children and adaptations the interpreter may need to consider. He provides examples of inpatient and outpatient scenarios, including clinicians and other staff, procedures, and settings. He addresses the emotional impact of working with children and ways for interpreters to cope. The corresponding online glossary has over 140 terms and definitions.
Learning Objectives:	After watching this video, the viewer will be able to... 1) Name at least 2 adaptations that can be made when communicating with children at different ages. 2) List 3 aids that clinicians often use to help children understand concepts. 3) Identify at least one self-coping strategy when working with a sick or dying child.

Interpreting for Medical Conferences & Presentations

Michelle Scott, RN — Wed, 11 Mar 2026 19:00:00 +0000

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Expert Bio:	Sara Brown, DVM Sara Brown a licensed Veterinarian from Argentina, Dr. Brown is also an Accredited Senior Conference Interpreter by NAATI with over 15 years experience as a Spanish medical and veterinary conference interpreter for events worldwide.
Length:	44 minutes
Approved CEUs:	ATA=0.000, CCHI=1.000, IMIA=0.000, WA-DSHS=0.000, RID=0.000
Description:	In this interview, Sara Brown draws from years of international experience to emphasize the interpreter's valuable role in supporting speakers and reflect passionately on various aspects of managing assignments, including content and terminology preparation, team etiquette, ethical considerations and coping with difficult topics. She provides practical advice about travel, cultural advocacy and interpreting for non-native English speakers. Her insight and advice is relevant not only to conference interpreting, but to community assignments such as health education classes, insurance benefits presentations, school meetings and more.
Learning Objectives:	Participants will be able to: Identify practical strategies to prepare for presentation content and terminology. Describe techniques to handle one's emotions when interpreting for difficult topics. Name etiquette guidelines for interpreting with a partner.

Pediatrics: Interpreting in Outpatient Settings

Bill Russell — Fri, 01 Dec 2017 20:00:00 +0000

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Expert:	Hoda Shawky, RN, MSN
Length:	1 hour 17 minutes
Cost:	$19.00
Approved CEUs:	ATA=0.000, CCHI=1.250, IMIA=0.000, WA-DSHS=1.250, RID=0.000
Description:	In this interview, Hoda Shawky describes her role as a Pediatric Nurse Practioner in an outpatient clinical setting. Across the age spectrum, from infants to teens, Ms. Shawky discusses her communication strategies with patients and parents. Immunizations and common pediatric health problems are reviewed. Mandatory reporting is discussed, including strategies for interpreters. The corresponding online medical glossary contains over 100 terms.
Learning Objectives:	1. Understand the role and communication goals of a clinician treating pediatric patients in an outpatient setting. 2. Learn terminology related to common pediatric health encounters. 3. Identify specific opportunities for interpreters to utilize their role as conduits and culture brokers to improve communication.

Moving Toward a More Professional Interpreting Industry

VoicesAcademy — Fri, 01 Dec 2017 20:00:00 +0000

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Expert:	Michelle Scott, RN
Length:	35 minutes
Cost:	$7.00
Approved CEUs:	ATA=0.000, CCHI=0.500, IMIA=0.000, WA-DSHS=0.000, RID=0.050 PS* *Sign language interpreters requiring RID credit, must CLICK HERE to complete PINRA form BEFORE taking this activity.
Description:	Michelle Scott, a Registered Nurse and former Spanish interpreter, discusses ways in which the medical interpreting profession can “catch up” with other healthcare professions. Topics include codes of ethics, association membership, continuing education and licensure. This topic was originally presented at the IMIA Annual Conference in Houston, TX.
Learning Objectives:	To be able to identify 3 organizations that have published professional codes of ethics for healthcare/medical interpreters. To be able to identify a minimum of 3 ways that professional associations might help their members. To understand the reasons that continuing education is critical for any professional working in the healthcare industry. To understand the how state licensure benefits certain health professions.

Interpreter Training Using Technology for Distance Learning

Bill Russell — Wed, 03 Sep 2014 18:00:00 +0000

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Expert:	Marcelle Castro
Length:	38 minutes
Cost:	$11.00
Approved CEUs:	ATA=0.000, CCHI=0.000, IMIA=0.000, WA-DSHS=0.000, RID=0.075 PS* *Sign language interpreters requiring RID credit, must CLICK HERE to complete PINRA form BEFORE taking this activity.
Description:	Originally a medical conference interpreter in Brazil, our guest describes her academic research about using technology to train interpreters, often internationally. Her experience is applicable to the field of medical interpreter training, as she describes considerations for learning styles, trainer adaptations and various resources (software, hardware and web based).
Learning Objectives:	To understand considerations for using technology to train interpreters who do not live in the same geographic locale. To learn about technology resources that can be used for interpreter training. To consider the applicability of research as it applies to the use of technology for interpreter training.

Facilitating Communication for Medical Histories

VoicesAcademy — Thu, 03 Jul 2014 15:00:00 +0000

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Expert:	Michelle Scott, RN Voices For Health, Inc.
Length:	24 minutes
Cost:	$7.00
Approved CEUs:	ATA=0.000, CCHI=0.500, IMIA=0.000, WA-DSHS=0.000, RID=0.050 PS* *Sign language interpreters requiring RID credit, must CLICK HERE to complete PINRA form BEFORE taking this activity.
Description:	Interpreters can improve facilitation of communication for medical histories by understanding providers’ goals, communication styles, and different types of histories. Concepts presented by Michelle Scott, a Registered Nurse and former Spanish medical interpreter, include the S.O.A.P. process, pain assessment, the 5 components of a medical history, communication techniques and styles, and patient reactions.
Learning Objectives:	To understand health providers' goals in taking a medical history. To learn about standard and modified medical histories. To learn about how to best utilize interpreting roles in order to accurately communicate medical history encounters.

Advocacy & Accommodation for Deaf and Hard of Hearing Patients

Michelle Scott, RN — Mon, 23 Jun 2014 17:00:00 +0000

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Expert:	Shane Feldman, Executive Director Registry of Interpreters for the Deaf (RID)
Length:	53 minutes
Cost:	$15
Approved CEUs:	ATA=0.000, CCHI=1.000, IMIA=0.000, WA-DSHS=0.000, RID=0.100 PS* *Sign language interpreters requiring RID credit, must CLICK HERE to complete PINRA form BEFORE taking this activity.
Description:	This interview with Shane Feldman, a Deaf leader and entrepreneur, explores topics related to providing adequate healthcare services to Deaf patients. Topics include the importance of interpreters versus other methods of communication, when it's appropriate to use VRI, the qualifications of a professional ASL interpreter, an explanation of the RID certification process and a comparison of live versus video remote interpreters. The conversation takes place in both ASL and English, with facilitation by certified interpreters.
Learning Objectives:	To learn about variations in sign language skills among Deaf patients. To recognize the value of the interpreter's role in assuring adequate communication between the provider and the patient. To understand trends in accommodation technology for Deaf patients, such as TTY, VRI, and VRS.

Nutrition Counseling: Interpreting for Dietitians

Michelle Scott, RN — Fri, 30 May 2014 19:00:00 +0000

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Expert:	Debra Hook, Registered Dietician Nutrition Solutions
Length:	45 minutes
Cost:	$11.00
Approved CEUs:	ATA=0.000, CCHI=0.750, IMIA=0.000, WA-DSHS=0.000, RID=0.100 PS* *Sign language interpreters requiring RID credit, must CLICK HERE to complete PINRA form BEFORE taking this activity.
Description:	In this interview, Registered Dietician Debra Hook explains special considerations for interpreters to facilitate communication with patients when providing nutrition counseling in outpatient settings. Practical considerations, such as building rapport and assuring patient privacy, are examined in context. The role of the interpreter with regard to informing providers (as appropriate) about cultural nuances, such as foods and preparation methods, is addressed. Over 100 medical terms are introduced, including food categories, cooking methods, portion sizes, and healthcare team members; these terms are available for review using the corresponding online glossary. Ms. Hook holds a master’s degree and is a licensed Registered Dietician. She provides clinical services at various hospitals in Orange County, California and is the owner of Nutrition Solutions, for which she provides home-based services, focusing primarily on diabetic issues and children’s health.
Learning Objectives:	To understand the communication goals of dietitians in nutrition counseling encounters. To learn common, specialized nutrition terminology. To learn about practical guidelines for interpreting for a nutrition counseling encounter.

Interpreting in Emergency Department Settings

Michelle Scott, RN — Mon, 19 May 2014 18:00:00 +0000

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Expert:	Ron Coronado, RN
Length:	64 minutes
Cost:	$15.00
Approved CEUs:	ATA=0.000, CCHI=1.000, IMIA=0.100, WA-DSHS=1.000, RID=0.100 PS* *Sign language interpreters requiring RID credit, must CLICK HERE to complete PINRA form BEFORE taking this activity.
Description:	In this interview, registered nurse Ron Coronado describes the emergency department setting from triage to discharge. Practical tips for medical interpreters are provided for good communication, preparation, and managing dilemmas. Specialized terminology is reviewed and available in the corresponding online glossary. Ron Coronado, RN is a former Admissions Nurse at the Desert Regional Medical Center Emergency Department and is currently the Clinical Operations Specialist at Maxim Healthcare Services in Palm Springs, CA. He earned his bachelor’s degree from Michigan State University has been a nurse in various settings since 1992.
Learning Objectives:	To understand the typical patient flow in an emergency department and the types of cases that are seen. To understand common dilemmas for interpreters in an emergency department and who to talk with to resolve them. To learn practical tips for preparing for emergency department assignments.

Interpreting in Primary Care Settings for Internal Medicine

Michelle Scott, RN — Fri, 25 Apr 2014 18:00:00 +0000

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Expert:	Maryam Rahimi, MD UCI Medical Center
Length:	51 minutes
Approved CEUs:	ATA=0.000, CCHI=0.750, IMIA=0.000, WA-DSHS=0.000, RID=0.100 PS* *Sign language interpreters requiring RID credit, must CLICK HERE to complete PINRA form BEFORE taking this activity.
Description:	In this interview, Maryam Rahimi, MD describes the role of an internal medicine physician, common chronic conditions encountered in outpatient clinical settings and practical tips for interpreters. Terminology related to chronic heart conditions, diabetes and hypertension are reviewed and also available in the corresponding online medical glossary. Dr. Rahimi is an Associate Clinical Professor in the Division of Internal Medicine, Department of Medicine, at the University of California, Irvine School of Medicine. She is Board Certified in Internal Medicine, and received her degree from the Indiana University School of Medicine.
Learning Objectives:	To understand the communication goals of an internal medicine physician. To recognize ways to appropriately facilitate communication in an outpatient setting. To learn common terminology for three common chronic medical conditions.